Shipping policy
Thank you for shopping with SHEEMONA. We aim to make your shopping experience simple, reliable, and transparent. Please review our shipping information below.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information where available.
Estimated Delivery Times
Estimated delivery times may vary depending on your location, the product ordered, and the shipping carrier.
Australia: approximately 5–12 business days
New Zealand: approximately 7–15 business days
United States and Canada: approximately 7–15 business days
United Kingdom and Europe: approximately 7–15 business days
Other international destinations: approximately 10–15 business days
Please note that these delivery times are estimates only and are calculated from the date your order is dispatched, not from the date your order is placed.
Delays may occasionally occur due to weather, customs processing, carrier disruptions, public holidays, or other circumstances outside our control.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
We may also offer free shipping promotions from time to time. Any conditions relating to free shipping will be clearly displayed on our website.
Order Tracking
Where tracking is available, you will receive a tracking number by email once your order has been dispatched.
Please allow up to 48 hours for tracking information to become active.
Multiple Packages
Some orders may contain products that are shipped separately. If this happens, you may receive your order in more than one package and may receive separate tracking information for each shipment.
You will not be charged additional shipping fees unless clearly stated at checkout.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your delivery address, please contact us as soon as possible.
We cannot guarantee that we will be able to change an address once an order has been processed or dispatched.
SHEEMONA is not responsible for orders delivered to an incorrect address supplied by the customer.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.
If there has been no tracking update for an extended period, please contact us at [your customer service email] and include your:
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Full name
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Order number
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Shipping address
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Tracking number, if available
We will assist you in investigating the shipment with the relevant carrier.
Damaged Packages
If your order arrives damaged, please contact us at [your customer service email] as soon as possible after delivery.
Please include your order number and clear photographs of the damaged product and packaging so we can review the issue.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
SHEEMONA is not responsible for delays caused by customs authorities.
Delivery Issues
Once a package has been marked as delivered by the shipping carrier, responsibility for the package generally passes to the customer.
If your tracking information shows that your order was delivered but you cannot locate it, please:
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Check around your property and any safe delivery locations.
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Ask household members or neighbours if they accepted the package.
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Contact the shipping carrier.
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Contact SHEEMONA if you still require assistance.
Changes to This Shipping Policy
SHEEMONA may update this Shipping Policy from time to time. Any changes will be published on this page.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: [Support@sheemona.store]
Business Hours: Monday -Saturday, 9.00AM- 6.00PM[GST]
We will be happy to assist you.